"On Dec. 21, the Privatbank contact center answered the questions of 800,000 clients, achieving a national record of customer support quality," the statement notes.
The number of consultations provided to clients during the transitional period has increased tenfold compared with an average in 2016. For example, the contact center handled some 80,000 requests on Dec. 15. The number of consultations to VIP clients has increased by six times - up to 30,000 calls a day.
On Dec. 22, Privatbank is operating in standard mode. The corporate clients may use the previously established credit limits, overdrafts and business installments without any restrictions. All branches, ATMs and self-service terminals operate as usual. On Dec. 21, Privatbank clients withdrew some 1 billion hryvnia from ATMs, the same amount as in Dec. 2015. In addition, more than 870,000 clients used Privatbank self-service terminals, including 12,600 those who made payments for the total of 639 million hryvnia.
On Dec. 18, the Cabinet of Ministers announced its decision to nationalize Privatbank, the largest privately-held bank of Ukraine. The government intends to issue 30-year domestic government loan notes worth 150 billion hryvnia ($5.54 billion) and become a 100-percent owner of the bank. The bank's first deputy CEO announced the decision was made after an unprecedented information attack on the bank and a threat it posed to its clients. The bank's leadership assured the clients their savings will be safe, naming it the key condition in the talks. In his turn, Minister of Finance Oleksandr Danyliuk confirmed the clients' money will be safe and protected by the state. Due to the nationalization procedure, Privatbank halted corporate transactions for one day, till 9 a.m. Dec. 20.
According to the National Bank of Ukraine, Privatbank needs 148 billion hryvnia in additional capitalization. The finance minister said that after Privatbank is stabilized, the state plans to sell it. In turn, President Poroshenko said the state guarantees safety and integrity of the client's funds.
On Dec. 19, the National Bank of Ukraine allocated 15 billion hryvnia to maintain the liquidity of Privatbank.
The decision on the Privatbank nationalization has been supported by IMF, EBRD, the G7 countries, the EU and the U.S.
Minister Danyliuk claims the bank was made insolvent and those guilty should be held accountable.
The Ministry of Finance will issue treasury bonds worth 116.8 billion hryvnia to refinance Privatbank. According to NBU Head Hontarieva, the amount will be attributed as a public debt.